​Our Company

Shushu Faces subscribes to the highest personal standards of ethical conduct in any activity related to the Company’s business.

 

In order to protect the company and our customers from possible property damage or any damage that causes distress, we sign a contract with privacy policy. We have General and Professional Liability insurance.

 

Hours of Operation

Work hours are Monday – Friday 9:00 AM – 5:30 PM, Saturday 8:00 PM - 12:00 midnight, and Sunday 9 AM –1:00 PM. Service after business hours may be available by appointment only.

 

Payment options

We accept all major credit cards, cash and checks.

 

The hourly fee only reflects the charge of service rendered. Any other extra charges required by client’s request (such as cost of supply materials, miscellaneous expenses, etc.) will be billed directly to the client.

 

Payment is due upon completion of service for customers that are on hourly basis.

 

Credit card number will be held as a security.

 

When shopping on behalf of our clients, we have three different ways to charge the purchases:

1. On the client’s credit card – the client provides us with a credit card so they can continue to accumulate points.

2. With previously granted funds (cash, transfer or reloadable prepaid Visa/MasterCard/AMEX/PayPal card) – the client transfers these funds to our account or to the prepaid card. Following a transaction, any remaining funds will be transferred or saved for the client’s next selected period (week/month). If the client’s funds are insufficient to make their purchase, we will ask them to replenish the amount.

3. On our company credit card. This payment option carries a 3% surcharge.

 

Shushu Faces reserves the right to change prices without notice.

 

Conditions

• Complimentary 30-minute consultation is available only for new customers.

• We will try our best to reply to your request within 24 hours.

• Minimum service requirement is one hour for our Gold Member clients.

• Advance notice of 24 hours is required for cancellations. Cancellations received less than 24 hours from the time of service will be charged one standard hourly fee of $65.00.

• Last minute requests of services will be charged an additional 50% to the hourly rate.

• Requests made on a Holiday (Easter, Memorial Day, Independence Day , Labor Day, Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve and New Year’s Day), outside normal business hours, and emergency requests will be reviewed and accepted on a case-by-case basis.

• If a customer has requested our services and lives in a town outside of our described area of business, we will take under consideration the desired service and the length of the project prior acceptance.

• We reserve the right to refuse business if it’s unsuitable for our company.

• ShuShu Faces Lux Lifestyle Services reserves the right to terminate the Agreement and/or cease the service period should we find just cause. Just cause should include, but not be limited to, any danger to health or safety, omissions of fact, misstatements, and/or services unethical or illegal in nature. Any balance due for time incurred will be due and payable immediately.